Return & Dispute Policy

1. Overview

Khodi Mart supports structured B2B wholesale orders — often with MOQ, bulk lots, and warehouse pickup. This is not a consumer “easy return” retail policy. Returns and disputes follow the rules below so sellers, suppliers, and warehouse teams can resolve issues fairly.

2. Eligible scenarios

• Material mismatch vs listing description/images (wrong SKU, colour, or size pack).
• Significant quality defects confirmed at warehouse QC or documented within 48 hours of seller pickup/receipt.
• Wrong quantity shipped due to Platform or warehouse fulfilment error.
• Damage caused during Khodi Mart warehouse handling, documented at pickup.

3. Not eligible

• Change-of-mind or “found cheaper elsewhere” on accepted wholesale lots.
• Goods accepted at pickup without noted damage/discrepancy (except latent defects reported within the window with proof).
• Custom / made-to-order items unless we agreed returns in writing.
• Issues caused after goods leave our custody (seller logistics, marketplace customer returns from your retail buyers).

4. How to raise a return or dispute

1. Open the order in Seller → Khodi Orders (or the relevant order screen).
2. Submit a return/dispute request within 48 hours of pickup/receipt with clear photos, order ID, and description.
3. Our team reviews with warehouse/supplier context and responds within 2–3 business days (complex cases may take longer).
4. Approved outcomes may include replacement, partial credit, or refund based on stock and fault finding.

5. Refunds

Approved refunds are processed to the original payment method or wallet/credit as applicable, typically within 7–10 business days after approval. Partial refunds may apply for partial lots. Subscription fees for software features are separate — see Subscription Refund Policy.

6. Supplier-side disputes

Suppliers must report packing or assignment issues promptly via the supplier dashboard. Chargebacks for confirmed supplier fault may be adjusted per commercial agreements with Khodi Mart.

7. Contact

Email support@khodimart.com with your order ID, or use Contact Us. Phone: +91 98765 43210. Office hours: Monday–Saturday, 10:00 AM – 7:00 PM IST.