Subscription Refund Policy

1. Scope

This policy covers SaaS subscription fees (Pro, Elite, and add-on features such as Global OPS, Meesho Ops, MAYA, SPIE, ShipSmart). Product / wholesale order returns are covered under the separate Return & Dispute Policy — do not use this policy for goods disputes.

Enterprise order forms may include custom commercial terms that override this page for that customer only when signed in writing.

2. Eligibility

• Billing errors or duplicate charges: full refund of the erroneous amount after verification against invoices and gateway records.
• Service unavailable for a sustained period attributable to Khodi Mart (not marketplace, carrier, or customer-network outages): pro-rata credit or refund for the affected paid period may apply at our discretion or as stated in an Enterprise SLA.
• Feature not delivered as marketed for a newly purchased add-on within the first 7 days and with minimal usage: case-by-case goodwill refund may be considered.
• Change of mind after substantial feature usage in the billing period: generally not refundable.
• Account terminated for Acceptable Use or fraud violations: fees are non-refundable.

3. Non-refundable items

• Consumed AI / MAYA quota, report exports, or one-time setup fees marked non-refundable at purchase.
• Third-party marketplace fees, ads spend, or courier charges billed by Amazon, Flipkart, Meesho, or carriers.
• Partial months on annual plans after the cooling window — unless required by mandatory law or an SLA credit formula.

4. Timeline

We acknowledge refund requests within 3–5 business days. Approved subscription refunds are typically processed within 7–10 business days to the original payment method, subject to payment gateway and bank timelines. Wallet / store credit may be offered as an alternative where faster.

5. How to request

1. Email support@khodimart.com from your registered account email.
2. Include invoice / payment ID, plan name, and a clear reason.
3. Attach screenshots of duplicate charges if applicable.
4. Our billing team reviews usage logs and responds with approve / partial / decline.

6. Contact

Billing: support@khodimart.com. Phone: +91 98765 43210. Also see Cancellation Policy and Terms of Service.